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FAQs |
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 Acquiring Bank/Acquirer
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| The bank where the merchant holds an account. It 'acquires' or accepts payments made through debit cards, credit cards etc, on behalf of the merchant. |
Annual Maintainace Cost(AMC)
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| Providers of various products and services give their clients continued support of service in terms of regular checks, maintenance and upkeep of the product/service. The charges are a fixed sum for an entire year and usually cover a number of services that the provider will be responsible for. |
Application Programming Interface(API)
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| Application Programming Interface helps one software talk to another through an interface. It facilitates the use of an application when it is integrated on the merchant's website. |
Chargeback
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| Occurs when the customer wants the merchant to return the amount charged for an online payment made by the customer. This may happen in cases like when the product reaching the customer is different from ordered or is damaged or when the transaction has happened without the authorization of the cardholder/customer. The issuing bank then initiates a return of funds from the processor, who in turn would co-ordinate with the merchant for necessary proof of the same. |
Discount Fee/Merchant Discount Fee
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| The fee paid by the merchant to (his) acquiring bank for accepting payments from cards. This amount is deducted by the acquiring bank from the transaction amount when received from issuing bank, and the balance is passed on to the merchant. |
Electronic Funds Transfer/National Electronic Funds Transfer(EFT/NEFT)
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| National Electronic Funds Transfer or Electronic Funds Transfer is an online facility for transfer of funds. Transactions are transferred on a Deferred Net Settlement (DNS) basis. Now RBI provides 11 hourly settlements starting 9am to 7pm on weekdays and five hourly settlements from 9am to 1pm on Saturdays. |
Indian Financial System Code(IFSC)
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| Indian Financial System Code is an 11-character code assigned to all banks conducting electronic payments. The first four represent the bank, the fifth is a default 0, which acts as a placeholder, and the last six represent the branch of that bank. The IFSC code eases transfer of funds as well as routing of messages to the destination bank branches. |
Integration
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| One needs to implement the payment gateway onto the website by using an interface provided by the payment gateway service provider. Assimilating this into the website is called integration. |
Interchange Fee
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The fee paid by the acquiring bank (merchant's bank) to the issuing bank (customer's bank) for accepting credit card transactions made by the customer. The issuing bank deducts this from the transaction amount and passes the balance to the acquiring bank.
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Issuing Bank
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| This is the bank that issues a card to the customer. This may be a Credit Card or a Debit Card of Visa, Master Card etc. |
Live/Production Environment
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There are two stages in which a payment gateway is integrated. It is said to be functioning in the live or production environment when it is ready to be used by the customer on the website.
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Master Card Secure Code
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| SecureCode is a private code that prevents unauthorized use of your card. Organizations which participate with MasterCard SecureCode are certified by MasterCard against unauthorized transactions on their websites. |
Merchant Information System(MIS)
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Merchant Information System is a facility where the merchant can login to access details of the account he holds with the payment gateway. One can view all transactions, their statuses, order numbers, gateway types etc.
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Merchant Service Fee/Transaction Discount Rate(MSF/TDR)
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| Merchant Service Fee or Transaction Discount Rate refers to the charges paid by the merchant to the service provider. This is on a per-transaction basis, where a percentage of the transaction amount is paid to the provider for the service availed. |
Payment Aggregator
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| A payment aggregator is the same as a payment gateway. Please refer below. |
Payment Gateway
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| Facilitates payments for online transactions. These payments are made using credit cards, debit cards and net banking. A payment gateway acts as an interface between the customer and his bank and the merchant and his bank. |
PCI-DSS
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| Payment Card Industry-Data Security Standard is set by the PCI Security Standard Council. It helps organizations, which accept and process card payments, to prevent fraud and theft. It sets in place controls and compliance measures that are certified and then assessed annually by the organization. |
Reverse Chargeback or Chargeback Reversal
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| When a chargeback is raised by a customer's issuing bank, we debit the merchant account and request a Proof of Delivery from the merchant for that particular transaction. This proof is forwarded to our bank, which then sends it to the customer's bank (issuing bank) for chargeback reversal. If the issuing bank accepts this Proof of Delivery, then the debited amount will be refunded to the merchant account within 75 days of the chargeback. |
Real Time Gross Settlement(RTGS)
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| Real Time Gross Settlement, contrary to NEFT, facilitates instant settlement of funds and is managed by the Reserve Bank of India (RBI). There is no bunching of transactions and hence there is no waiting period in RTGS. Yet, this system can only be used for amounts of more than Rs. 1,00,000 |
Staging/Testing Environment
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| The integration of a payment gateway is said to be in the testing or staging environment when it is not ready for commercial usage. Here, the merchant/developer can test transactions and smoothen errors occurring in integration, if any. |
Third Party Payment Processor
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| A third party payment processor is the same as a payment gateway. Please refer above. |
Transaction Response
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| A message generated at the end of a transaction. It is reflected as a transaction that is "Successful" or "Failure". |
Verified by Visa
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| A service by Visa to safeguard its card users against unauthorized and fraudulent transactions on the Internet. When a customer visits the website of a participating Verified by Visa merchant, Visa identifies the card as one protected by Verified by Visa. The user can then safely transact online using his card. |
VeriSign
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| Verisign provides Internet infrastructure to digital service providers across the globe. It assists in secure communication and data transfer by providing digital certificates, authentication and other services. |
What is an IVR payment system?
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| It is an Interactive Voice Response System that is built to request a credit card number from the user at a specific point in the flow and allows you to charge the consumer's credit card. |
What are DTMF tones?
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| DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone's touch keys. These signals are used on IVRS to capture Credit Card number and other details. |
What is an OTP for IVR payments?
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| As per guidelines given by Reserve Bank of India (RBI), It is mandatory for all Merchants to collect and all Banks to provide One Time Password (OTP) for all transactions made with Credit Card through Telephone or Interactive Voice Response (IVR) to / from its customers. This OTP will be a single use password that expires immediately after the transaction is processed and will have expiry time of about 12 hrs if the transaction is not processed. (varies from bank to bank). To know more about bank specific OTP generation process Click Here |
1. What is DirecPay?
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| DirecPay is a payment gateway service from TimesofMoney, a part of the prestigious Times Group. TimesofMoney is one of India's leading providers of online payment gateway solutions. It allows merchants to accept payments on their website through credit card processing, debit card processing, Internet banking and mobile payments. |
2. What are the different pay modes a merchant can accept through DirecPay?
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An e-commerce merchant can accept payments made through:
- Credit Cards
- Debit Cards
- Internet Banking
- Mobile Payments
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3. Why Choose DirecPay?
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| DirecPay provides value, convenience, transparency and most importantly security to all its merchants. Our payment gateway services are cost-effective, cover a wide range of payment acceptance modes and rest on a robust technology platform. |
4. Is DirecPay A Secure Payment Gateway?
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Yes, DirecPay is one of the most secure payment gateway services. It uses industry standard SSL Technology (Secure Sockets Layer), a technology that is used worldwide for secure data encryption. DirecPay also has PCI-DSS certification.
DirecPay has 128-bit encryption from VeriSign, the world's best and most trustworthy Internet Authentication Agency. We have Master Card SecureCode, which prevents unauthorized use of customer's card and are also Verified by Visa.
Apart from all this, DirecPay has stringent in-house compliance and risk management procedures that are followed with diligence. These procedures help in preventing chargebacks and fraudulent transactions. Our practices also help in verifying the authenticity of a merchant, adhering to RBI's KYC norms.
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5. Who can use DirecPay?
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| Merchants who conduct online business or e-commerce can use DirecPay. Merchants who accept payments through their website are eligible to use DirecPay payment gateway services. |
6. What are the Business Categories that cannot be supported by DirecPay?
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| There are certain business categories, which are not supported by DirecPay. Click here to see the complete list of merchants who cannot avail of DirecPay payment gateway services. |
7. Does DirecPay support membership or subscription based products or services?
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| Yes, DirecPay does support membership based or subscription products and services. |
8. Is it necessary for customers to register with DirecPay to pay online on a merchant's website?
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| No, customers need not register with DirecPay to pay online. Only merchants need to be registered with us to use the DirecPay payment gateway.
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9. Which are the banks and credit card issuers you accept payments from?
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| We accept payments from the following: |
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| Credit Cards |
Debit Cards |
Internet Banking |
Mobile Payments |
| Visa |
State Bank of India |
Citibank |
PayMate |
| Master Card |
Axis Bank |
Axis Bank |
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| Diners Club |
ICICI Bank |
ICICI Bank |
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HDFC Bank |
HDFC Bank |
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Deutsche Bank |
Deutsche Bank |
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Karur Vysya Bank |
State Bank of India |
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Corporation bank |
Corporation bank |
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Indian Overseas Bank |
Kotak Mahindra Bank |
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Canara Bank |
Bank of India |
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Barclays Bank |
IDBI Bank |
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Union Bank of India |
State Bank of Mysore |
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Federal Bank |
Yes Bank |
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Syndicate Bank |
Karnataka Bank |
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Kotak Virtual Visa Debit Card |
Union Bank of India |
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Karnataka Bank |
Bank of Bahrain and Kuwait |
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Andhra Bank |
Federal Bank |
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ABN AMRO Bank |
Jammu & Kashmir Bank |
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Allahabad Bank |
State Bank of Hyderabad |
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Bank of Baroda |
Vijaya Bank |
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Bank of India |
South Indian Bank |
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Bank of Maharashtra |
DCB Bank |
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Bank of Punjab |
Karur Vysya Bank |
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Central Bank of India |
United Bank of India |
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Centurion Bank |
Indian Overseas Bank |
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Citibank |
State Bank of Bikaner & Jaipur |
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Citi Union Bank |
Ratnakar Bank |
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Dena Bank |
IndusInd India |
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Development Credit Bank |
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HSBC Bank |
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Indian Bank |
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IndusInd Bank |
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ING Vysya Bank |
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Jammu & Kashmir Bank |
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Laxmi Vilas Bank |
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Oriental Bank of Commerce |
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Punjab National Bank |
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IDBI Bank Ltd |
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South Indian Bank |
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Standard Chartered Bank |
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State Bank of Travancore |
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Tamilnad Mercantile Bank |
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The Bank of Rajasthan |
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The Catholic Syrian Bank |
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The Cosmos Co-operative Bank |
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The Dhanalakshmi Bank |
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The Sarawat Co-operative |
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UCO Bank |
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United Bank of India |
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Vijaya Bank |
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Yes Bank |
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10. Can merchants who do not have a website (offline merchants) use DirecPay services?
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| No, it is necessary that you have a website to use DirecPay services. DirecPay payment gateway needs to be integrated with the merchant's website for online payment processing.. |
11. I am in the process of developing a website for e-commerce? Can I register for DirecPay?
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If you are in the process of registering your domain or if your site is under construction, you can still open an account with DirecPay. As the merchant account is not charged for inactivity, there is no financial penalty for pro-actively establishing an account.
Once your site is live, the domain details should be updated by sending an e-mail to the DirecPay administrator via the "Contact Us" interface on the website or through your relationship manager (RM).
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12. Is it necessary for the merchant to have a shopping cart on his website?
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Having a shopping cart on the website depends on the nature of business the merchant deals in. When the products involve physical goods such as apparel, electronic gadgets, books, gift items etc, which need to be delivered to the customer, a shopping cart should be available on the merchant's website.
In case, the merchant wants DirecPay for online services or accepting subscription charges, a shopping cart is not required. However, he needs to have a 'Checkout', 'Pay Now' or 'Buy Now' link through which the customer will be directed to the DirecPay payment page.
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13. How does a merchant sign up for DirecPay payment gateway services?
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In order to sign up as a DirecPay merchant, you need to fill in the Merchant Information Form.After submitting this form, our representative will get in touch with you to explain the entire process of registration.
You can also contact us directly on: 91 22 3098 9600 or write us at:
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1. What is DirecPay IVRS?
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| It is an Interactive Voice Response System that is built to request a credit card number from the user at a specific point in the call flow and allows you to charge his credit card. |
2. What are the different pay modes a merchant can accept through DirecPay IVRS?
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The merchant can accept payments made through:
1. Credit Cards
2. Debit Cards |
3.Why Choose DirecPay IVRS?
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| DirecPay IVRS provides value, convenience, transparency and most importantly security to all its merchants. Our payment gateway services are cost-effective, cover a wide range of payment acceptance modes and rest on a robust technology platform. |
4. Is DirecPay IVRS a Secure Payment Gateway?
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Yes, DirecPay IVRS is one of the most secure payment gateway services. It uses industry standard SSL Technology (Secure Sockets Layer), a technology that is used worldwide for secure data encryption. DirecPay IVRS also has PCI-DSS certification.
We have employed OTP based transaction authorization as mandated by RBI. As well the call flow is designed in such a manner that the call centre agent is NOT able to understand the credit card details being punched on telephone keypad by the transacting customer.
Apart from all this, DirecPay IVRS has stringent in-house compliance and risk management procedures that are followed with diligence. These procedures help in preventing chargebacks and fraudulent transactions. Our practices also help in verifying the authenticity of a merchant, adhering to RBI's KYC norms. |
5.Who can use DirecPay IVRS?
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| Merchants who have in-house call centre facility OR have outsourced call centre partner can use DirecPay IVRS. |
6. What are the Business Categories that cannot be supported by DirecPay IVRS ?
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There are certain business categories, which are not supported by DirecPay IVRS. Click here to see the complete list of merchants who cannot avail of DirecPay IVRS payment gateway services.
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7.Can merchants who do not have a website (offline merchants) use DirecPay IVRS?
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| Yes . DirecPay IVRS payment gateway is independent of merchant website and indeed is perfect for such merchants who do not have a website. |
8. How does a merchant sign up for DirecPay IVRS payment gateway ?
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In order to sign up as a DirecPay IVRS merchant, you need to fill in the Merchant Information Form. After submitting this form, our representative will get in touch with you to explain the entire process of registration.
You can also contact us directly on: 91 22 3098 9600 or write us at:
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1. Can my DirecPay account process payments from multiple websites/ URLs?
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| No, DirecPay cannot process payments from multiple websites. You will need to open separate accounts for each website. This is because one payment gateway can be integrated only on one website. |
2. Do I have to create separate Merchant IDs for separate websites?
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| If you operate several websites, you will have to create separate accounts for each website. Hence, you will be provided separate unique Merchant IDs for each website you register. |
3. How can I access information pertaining to any and all transactions conducted on my website through DirecPay?
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| DirecPay will send you an e-mail whenever there is an online payment made on your website through DirecPay. Apart from this, you can access complete information regarding every single transaction by logging into your DirecPay account, which is our Merchant Information System (MIS). You can access the MIS using the Merchant ID provided to you. |
4. How and when will I receive payment after each transaction?
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| DirecPay offers its merchants the facilities of NEFT or electronic money transfer. Through this, the transaction amount, after deduction of MSF and Service Tax, will be transferred to the merchant's desired bank account. The process generally takes 2 working days for the funds to reflect in your account. |
5. What is the funds settlement cycle which DirecPay offers?
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| DirecPay gives you a settlement cycle of T+2. This means that within 2 working days, funds will be transferred into your existing bank account. |
6. How can I cancel an order received from a customer? Are there any charges for such cancellation?
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Yes. You can cancel an order within 7 days of its receipt, or before you use the 'Order Shipped/Executed' option in the MIS, whichever is earlier. In this case, no cancellation charges will be applied.
However, if you have utilized the 'Order Shipped/Executed' option against the said transaction and subsequently wish to cancel the order, then you will be charged cancellation fees as per the scheme you have registered for.
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7. Can a customer make payments in currencies other than INR?
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| If the merchant accepts payments in currencies other than INR, he needs to have a currency convertor on his website. When the merchant displays the bill amount in another currency, this amount will be converted to INR and be reflected on the DirecPay payment page when the customer is redirected to it. In his bank statement, the customer will see the transaction amount in the currency he has paid. |
8. Who will be my point of contact after I become a DirecPay merchant?
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You may represent your product pricing in any number of currencies. At the end of the transaction when your client has to checkout to the DirecPay payment option page, we require that the payment amount is in INR equivalent only. This is because we do not process the final payment in any other currency but INR as we are subject to such RBI rules and Regulations. You need not create a different set of shopping cart links.
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9. Can I change my merchant account details?
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| Yes, you can change your merchant account details. You will have to send a request to us through your RM. |
10. Can I transfer my DirecPay account to a different company name or website after signing up?
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| For an update in your URL, you have to send a mail to your RM and/or directly contact them for the same. |
11. How do I retrieve my Password?
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The procedure for retrieving your password is as follows:
- Click on "Forgot Password" link on DirecPay homepage.
- Fill in your DirecPay Merchant Account ID and your Date of Birth
- Select your secret question and fill in the answer
- Upon receiving your request, we will e-mail you a new password on your merchant ID.
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| Features & Benefits |
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| DirecPay offers cost effective solutions, a range of payment acceptance modes and a secure technology platform. |
| Read more |
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| Merchant Program |
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| DirecPay payment gateway assures secure payments to online businesses & e-commerce merchants from various pay modes. |
| Read more |
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| Reseller Program |
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| Enhance your e-commerce proposition with plug-n-play payment services to give you increased business and higher revenues. |
| Read more |
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DirecPay is an integrated online payment gateway solution for Indian merchants. With the availability of solutions such as DirecPay's payment gateway, India has become a huge market for retailers wanting to sell online.DirecPay's integrated suite of multiple payment options gives merchants in India an easy & convenient option to grow their online business.
DirecPay is one of the first Indian payment solutions providing a credit card payment gateway integrated with debit cards, Net Banking & mobile payments along with a fast, reliable and secure passage for processing eCommerce payments. With some of the lowest fees in the market, DirecPay has some distinct advantages to drive your online business in India
- A wide range of credit card, debit card, internet and mobile banking options
- Secure and flexible payments to existing bank accounts of merchants
- Faster settlements and instant reports on dropped transactions
- Ability to offer services on the Web, Mobile & IVR
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| Partners |
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| Credit Card |
Debit Card |
Net Banking |
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- Visa
- Master Card
- Diners Club
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- ICICI Bank
- State Bank of India
- Citibank
- HDFC Bank
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- ICICI Bank
- State Bank of India
- Citibank
- HDFC Bank
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| Read more |
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