Payment gateway: - A partner to your business
A Payment Gateway is a system that accepts, verifies and processes credit card, internet banking and debit card transactions on behalf of the merchant. Business owners are able to accept all kinds of electronic payments through this secure internet services, ensuring safe and smooth transactions between the consumer and the merchant.
DirecPay provides value, convenience, transparency, and most importantly security to all its customers.
DirecPay has the most stringent possible security levels along with checks and balances in place at every stage. This ensures that your customer's personal information remains protected.
DirecPay uses industry standard SSL Technology (Secure Sockets Layer), a technology that is used worldwide for secure data encryption.
DirecPay is registered with Verisign, the world's best, and most trustworthy Net Authentication Agency. DirecPay also follows strict in-house security guidelines for ensuring confidentiality of your customer information.
If you are in the process of registering your domain, or if your site is under construction, you can still open an account with DirecPay. As the merchant account is not charged for inactivity, there is no financial penalty for pro-actively establishing your account.
Once your site is online, the domain details need to be updated by sending an email to the DirecPay administrator via the "Contact Us" interface on the site.
No. The DirecPay merchant account does not support Non Internet sales. Offline merchants who are shortly planning to offer their services online may register for a merchant account.
DirecPay handles customer purchases made through MasterCard and Visa Credit cards. It supports banking platforms of HDFC, ICICI, UTI, IDBI, CBoP and Citibank. Customers using these banking platforms can use their Internet banking to make online purchases.
You can sell any product that is legal for sale and use in India as long as there is no restriction for its online sale. DirecPay does not permit the sale of the following:
Adult products, pornography material, and services of any kind whatsoever. Web site access and /or web site membership of pornography or illegal sites.
Firearms and explosives
Alcoholic beverages, banned / illegal drugs or other controlled substances.
Internet Pharmacies, any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India.
Sites selling banned products or services will be subjected to immediate account termination, and their funds will be frozen or forfeited. Fines, and/or order cancellations may be applied without any notice.
Our system administrator will generate an e-mail to you and to your buyer detailing the transaction and its current status at the time of making a purchase. Merchants can also view the transaction details in 'My Passbook' section of DirecPay.
Yes, merchants can control their payment release to a minimal extent.
Merchants can specify a release level based upon payment transfer type. (release level indicates the minimum sum of money that should be transferred) Merchant funds will remain in our account until the desired "release level" is attained.
Once the account has reached this level, following the close of a payment cycle, the payment will be sent by the method specified in your account.
Our transaction fees are not negotiable. All our merchants are charged the same discount rate. These fees are quite modest, when one considers the services that we offer.
You can update personal details by making changes in the 'My Profile' section. In order to change your account type you need to send a mail to the administrator of DirecPay via the "Contact Us" interface available on the site.
Yes, you can cancel an order within seven days of its receipt or until you use the 'Order Shipped/Executed' option, whichever is earlier. In this case no cancellation charges are applicable.
But if you have utilized the 'Order Shipped/Executed' option against the said transaction and subsequently you wish to cancel the order then you will be charged cancellation fees (processing fees depending on your account type, i.e. Platinum or Gold or Silver).
DirecPay offers its member merchants two payment options. Merchants have an option of having their payment electronically deposited into their bank account via our direct deposit payment method. This generally takes two working days for funds to reflect in your account.
Merchants can also use the courier facility to receive the funds by way of demand draft at the address mentioned by them. The DD will reach you in 6 working days.
A Credit Card Holder can dispute (chargeback) any transaction upto 180 days from the date of the transaction, by contacting his/her Credit Card Issuing Bank. A chargeback can be initiated by the Card Holder on several grounds such as:
Non-delivery of Product/Service
Product/Service delivered were not the same as promised/displayed.
Product was broken/mal-functioning upon delivery.
Your Company Name was not displayed on the charge appearing on the Credit Card Statement.
The charge on the Card Holder's Credit Card Statement will state "company name- DirecPay or Timesofmoney". It is advisable that you let your customers know the above information, to significantly reduce the number of chargebacks' received by you.
Always ensure proof of delivery of the product or service to your customer via follow-up emails. This is useful as Proof of Delivery, should your Customer initiate a Chargeback.
When a transaction through your Merchant account receives a Chargeback, we will immediately Debit your Merchant account to the tune of the transaction amount and request you to forward us any Proof of Delivery (like signed Courier Receipt/Challan, email correspondence with the Card Holder, etc.). Upon receipt of these, we will forward these to our Acquiring Bank and they will in turn forward these details to the Credit Card Issuing Bank, to reverse this chargeback.
If the Credit Card Issuing Bank accepts the proof and confirms the validity of the charge, then the chargeback amount will be refunded within 75 days of the chargeback. This is the standard processing timeframe taken by most Credit Card Issuing Banks (as prescribed by VISA and MasterCard Companies).
