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| Health - Cashless Settlement |
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Cashless claims facility is available only at ICICI Lombard's network hospitals. This list of network hospitals is enclosed with your policy. Under this facility you just sign the bills at the time of your discharge and ICICI Lombard’s will settle the amount directly with the hospital.
Under this facility, claims can be of two types:
Planned:
Where the insured or covered family member(s) is aware of the hospitalization 2-3 days in advance.
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Contact ICICI Lombard’s Third Party Administrator (TPA) TTK Health Services help-line at 1800 42 58885 / 1800 42 57878(India). You can also fax them at the toll free number 1800 233 4535(India) and call at their landline number 080 23099900(India). The same is mentioned on the Health Identity Card. |
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Fax / submit the pre-authorization form to TPA with doctor’s comments. This form is available online and also at all ICICI Lombard network hospitals. |
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The TPA faxes pre-authorization form with approval within 2-3 hours. |
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Avail the health treatment. |
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On your discharge, the TPA settles bills with the hospital. |
Emergency:
Where the insured or covered family member(s) meets with a sudden accident or suffers from a bout of illness that requires immediate admission to the hospital.
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Rush the patient to the hospital. |
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Patient avails the treatment. |
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Family contacts TPA help-line at 1800 42 58885 / 1800 42 57878(India) as mentioned on the health card. You can also fax them at the toll free number 1800 233 4535(India) and call at their landline number 080 23099900(India). |
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Family submits the pre-authorization form to TPA with doctor’s comments. This form is available online and with all network hospitals. |
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The TPA faxes pre-authorization form with approval within 2-3 hours. |
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On discharge, the TPA settles bills with the hospital. |
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