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Home Claim Procedure

Inform ICICI Lombard’s call center with policy details.

Provide relevant information, which includes your policy and other details regarding your claim. Consequently, your claim request is authenticated and is escalated to ICICI Lombard's claims department.

ICICI Lombard’s claims department validates and registers the request. They appoint a surveyor within 48 hours.

The insured submits all the relevant documents to the surveyor. The surveyor submits the Final Survey Report (FSR) along with the documents within 7 days.

If surveyor is not appointed, ICICI Lombard's claims department sends a letter of requirement for submitting documents to the insured within 24 hours of claim intimation.

On receipt of documents, the claims department processes the claim within 7 days. On approval of the claim, a letter is send to the insured giving the approved amount of settlement along with the discharge voucher.

Payment cheque is released on receipt of the signed discharge voucher.

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