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In case of motor insurance claim, you can avail cashless facility for the repair of your car in any ICICI Lombard's cashless garage network. However, if the car is serviced in a garage outside the purview of ICICI Lombard's network, then you can avail claim reimbursement.
In Case of an Accident
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Note the number of the other vehicle involved in the accident, if any. |
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Jot down the names and contact details of witnesses, if any. |
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Contact ICICI Lombard’s 24x7 call centre. Get your claim number / reference number. Call centre representative will provide you the details of documents required for claim processing and also details of ICICI Lombard’s preferred garage, where cashless repair facility can be availed. |
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File an FIR at the nearest police station in case of property damage, bodily injury, theft and major damages. |
After Registering the Claim
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ICICI Lombard's customer service manager will contact you within 24 hours of registering the claim. |
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Submit the copy of documents to the dealer / CSM and get verified with the originals. |
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ICICI Lombard’s CSM will get the estimate for the repairs of your vehicle and give spot approval after assessment. |
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After completion of repair at ICICI Lombard's preferred garage they will make payment of their share of the loss directly to the garage. |
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The insured to pay the excess mentioned in the policy and depreciation, salvage etc informed by the CSM. |
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