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Inform ICICI Lombard’s help line numbers mentioned below to register a claim. You can get in touch with ICICI Lombard's at the following:
Telephone- +91 11 5189 8868
Fax- +91 11 5189 8801
E-mail- travelclaims@icicilombard.com |
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The insured needs to inform the help line numbers while abroad as soon as possible. ICICI Lombard will not be liable to pay any claim that has not been informed by the insured while abroad on his return to India. |
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In case of an emergency - accident or sudden illness – contact the help line number at the earliest you can. |
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In case of a financial emergency, contact the help line number and give the details of your policy along with the police report containing the passport number and a written statement narrating the incident of loss. It should contain the causes, circumstances and the place of loss. |
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In case of hijacking, the incident having occurred should be confirmed by proper police authorities. The police report should contain details such as passport number, period of hijack etc. |
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Once the above is done, TPA would validate and authenticate the claim. |
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TPA settles bills directly with hospitals on behalf of ICICI Lombard. |
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If the service provider does not accept direct payment from the TPA, the cost will then have to be borne by the insured. ICICI Lombard would reimburse these costs on submission of required details. |
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